Subprocessors
Subprocessors
Date of Last Revision: October 16, 2026
To support delivery of our Services, Groups.io, Inc. may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor.
Third Parties
Groups.io currently uses third party Subprocessors to provide infrastructure services, AI features, and to help us provide customer support. Prior to engaging any third party Subprocessor, Groups.io performs diligence to evaluate their privacy, security and confidentiality practices.
Infrastructure Subprocessors
Groups.io may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Linode LLC (Akamai Technologies, Inc.) | Cloud hosting | United States |
| Amazon Web Services, Inc. | Object storage and backups | United States |
| Google LLC | Mobile push notifications (Firebase Cloud Messaging) | United States |
| Stripe, Inc. | Payment processing | United States |
| Spur Intelligence Corporation | IP address reputation for fraud and abuse prevention | United States |
| Tailscale Inc. | Administrative network access | United States |
AI Subprocessors
Groups.io uses the following Subprocessors for AI features. Their API terms do not permit them to use the data we send to train their models.
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Anthropic, PBC | Classification of support requests; Ask, an archive question-and-answer feature in limited testing | United States, with API processing that may take place in Europe, Asia and Australia |
| OpenAI, L.L.C. | Ask, an archive question-and-answer feature in limited testing | United States |
Other Subprocessors
Groups.io may use the following Subprocessors to perform other Service functions:
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Zendesk, Inc. | Cloud-based Customer Support Services | United States |
| Google LLC | Email for customer support correspondence (Google Workspace) | United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will post such updates here. Please check back frequently for updates.